DELIVERY

Please allow 1–2 weeks for dispatch and delivery on all products,  depending on your location. This does not included commissions which will take longer to create.

REFUND POLICY

Change of Mind:
Choosing artwork is a deeply personal experience, and we encourage thoughtful selection. Due to the unique nature of each piece, we cannot accept returns or exchanges for change of mind on either prints, stickers, or original artworks. If you have any questions or need further information before making a purchase, please don’t hesitate to reach out to us—we’re here to help!

Custom Artwork/ Stationery Requests: For custom commissions, we are excited to work with you to bring your vision to life. Please note that once a custom project is started and deposit is paid, we cannot offer refunds. We encourage thorough discussions before beginning work on any custom piece to ensure we align on expectations.

Pet Portraits: For custom pet portraits, refunds cannot be offered after order is placed or if reference image is never received. If you have not gotten confirmation that your image has been received and your portrait has been started please reach out to me at lovelilystudio@gmail.com.

Damaged Deliveries: In the rare case that your piece arrives damaged, please follow these steps for prompt resolution:

1. Take clear photographs of the entire package, showing any external damage.
2. Photograph the artwork itself, highlighting any damage.
3. Send the photos to lovelilystudio@gmail.com, and we will work with you to resolve the issue.
4. Do not attempt to fix the damage. Please leave it exactly as it arrives as this will form part of our resolution and investigation into the damage.
   

Artwork Descriptions and Color Variations: We provide photographs and detailed descriptions of each item to give you an accurate representation. However, please be aware that colors may vary slightly due to differences in device displays. We recommend considering this when making your selection, as returns based on these variations cannot be accepted.

Lost Artwork: If your artwork does not arrive or gets lost during transit, please contact us as soon as possible. We will assist you in processing a refund or sending a replacement piece.

Intellectual Property:
All artwork, including original pieces, prints, and templates are protected by copyright law. The intellectual property rights to the artwork remain with the artist, Lily Morrow. Purchasers may not reproduce, sell, or distribute the artwork without explicit permission.

Care and Maintenance: To ensure the longevity of your artwork, we recommend that you follow specific care instructions based on the medium. If you need advice on caring for your piece, such as framing, cleaning, or proper display, please reach out to us, we are happy to help guide you in maintaining the beauty of your art.

CHANGES TO THIS POLICY

We reserve the right to modify this refund policy at any time. Any changes will be posted here, and the updated policy will take effect immediately upon posting. Please review it periodically for updates.